Privacy Policy

AppealFlow.net (“we,” “us,” or “our”) operates a free online appeal letter generator at appealflow.net. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

We collect only the information necessary to provide our free appeal letter generation service:

• Appeal input data: Information you voluntarily enter into our generators (carrier names, denial reasons, patient names, financial details, etc.) to draft appeal letters. This data is processed to generate your letter and is not sold to third parties.
• Account information (optional): If you choose to create a free account, we collect your email address for magic-link authentication and to save appeal drafts.
• Uploaded documents: EOB or denial letter uploads are processed via OCR for text extraction. Uploaded files are not permanently stored on our servers after processing unless you save a draft to your account.
• Technical data: Standard server logs including IP address, browser type, and pages visited for security and rate-limiting purposes.

We do not sell your personal health information (PHI). AppealFlow.net is a consumer assistance tool, not a covered entity under HIPAA.

How We Use Your Information

• Generate AI-drafted appeal letters based on your inputs
• Save and sync appeal drafts for registered users
• Send magic-link authentication emails and optional letter copy emails
• Prevent abuse through rate limiting and security monitoring
• Improve our service through aggregated, anonymized usage analytics

Google AdSense & Third-Party Cookies

AppealFlow.net may display advertisements served by Google AdSense and other third-party advertising partners. These vendors, including Google, use cookies to serve ads based on a user's prior visits to AppealFlow.net or other websites on the Internet.

Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to AppealFlow.net and/or other sites on the Internet.

DART Cookie & Opt-Out of Personalized Advertising

Google's use of the DART cookie enables it to serve ads to users based on their visit to AppealFlow.net and other sites on the Internet. You may opt out of the use of the DART cookie and other personalized advertising by visiting:

• Google Ad Settings
• aboutads.info (Digital Advertising Alliance opt-out page)
• networkadvertising.org (Network Advertising Initiative opt-out page)

GDPR Rights (European Users)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at appealflow01@gmail.com. You may also delete locally saved appeal drafts by clearing your browser storage or deleting your account.

CCPA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale of personal information — we do not sell personal information
• Non-discrimination for exercising CCPA rights

To submit a CCPA request, email appealflow01@gmail.com with the subject line “CCPA Request.”

Data Retention

Unsaved generator sessions are not permanently stored. Account-linked drafts are retained until you delete them or close your account. Server logs are retained for up to 90 days for security purposes.

Children's Privacy

AppealFlow.net is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.